Términos del servicio

Last Updated: July 6, 2026

Welcome to MWD – My World of Dresses (“MWD,” “My World of Dresses,” “we,” “us,” or “our”). This website, www.myworldofdresses.com, is owned and operated by Novella Muse LLC.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, content, features, checkout, customer support, and any related communications provided by MWD.

By visiting our website, browsing our products, creating an account, placing an order, contacting us, or using any part of our online store, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Refund/Return Policy, and any other policies published on our website.

Please read these Terms carefully before using our website or purchasing from us. If you do not agree to these Terms, you should not use our website or place an order.

1. Store Information

This website is owned and operated by:

Business / Legal Name: Novella Muse LLC
Brand Name: MWD – My World of Dresses
Website: www.myworldofdresses.com
Customer Relations Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

Registered Company Address:
1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States

Bahçeşehir Showroom & Warehouse / Fulfillment Address:
Tahtakale Mah. Fırat 1 Cad. TOKİ Sitesi A ve B Blok No: 2-1 / Kapı: 7, Avcılar, Istanbul, Türkiye

MWD – My World of Dresses is an online fashion store offering women’s dresses, occasionwear, eveningwear, formalwear, prom dresses, graduation dresses, mini dresses, and related fashion items.

Orders placed through our website may be fulfilled from our showroom and warehouse address in Türkiye. This fulfillment address is used for order preparation, shipment handling, and warehouse operations. Customers should not send returns to this address unless they have received written return instructions from MWD.

2. Eligibility to Use Our Website

By using our website, you confirm that:

You are at least the age of majority in your country, state, or region of residence; or
You are using the website with the consent and supervision of a parent or legal guardian; and
You have the legal authority to enter into a binding agreement.

You may not use our website, products, or services for any unlawful, fraudulent, misleading, abusive, or unauthorized purpose.

3. Online Store Terms

You agree not to misuse our website, products, content, checkout, payment systems, or customer support services.

You must not:

Violate any applicable law, regulation, or third-party right;
Use our website for fraudulent purchases, payment abuse, chargeback abuse, or identity misuse;
Interfere with the security, functionality, or availability of our website;
Attempt to gain unauthorized access to our systems, customer accounts, payment systems, or store data;
Copy, reproduce, resell, exploit, scrape, or commercially use any part of our website without our written permission;
Upload or transmit viruses, malware, harmful code, spam, or other disruptive content;
Use false, misleading, incomplete, or inaccurate information when placing an order.

We reserve the right to refuse service, cancel orders, restrict access, suspend accounts, or terminate accounts where we reasonably believe that a customer has violated these Terms, abused our policies, engaged in fraud, or created risk for MWD, Novella Muse LLC, our customers, our payment providers, or our service providers.

4. Products, Descriptions, and Availability

We make reasonable efforts to present our products accurately, including product descriptions, images, colors, fabrics, silhouettes, sizing details, and other product information.

However, you understand and agree that:

Product colors may appear slightly different depending on screen settings, lighting, photography, device type, and display quality.
Product measurements may vary slightly due to fabric structure, production methods, cutting, stitching, or measurement technique.
Product images may include styling accessories, shoes, jewelry, veils, handbags, or decorative items that are not included unless expressly stated in the product description.
Product availability may change without notice.
We may limit the quantity of any product available for purchase.
We may discontinue any product at any time.
We do not guarantee that every product shown online will be available at all times.

If an item becomes unavailable after you place an order, we will contact you and offer a suitable solution, such as cancellation, refund, replacement, store credit where permitted, or another available option.

5. Sizing, Fit, and Customer Responsibility

MWD provides size charts, product descriptions, measurements, and fit guidance to help customers choose the most suitable size.

Before placing an order, you are responsible for carefully reviewing:

The size chart;
Product measurements;
Product description;
Fabric and silhouette details;
Fit notes;
Any available customer support guidance.

Sizing may vary between styles, silhouettes, brands, cuts, and fabrics. A size that fits in one dress may not fit exactly the same in another dress.

MWD is not responsible for incorrect size selection where the product was supplied as ordered and sizing information was available before purchase. However, this does not affect any mandatory consumer rights that may apply to faulty, defective, incorrectly supplied, or misdescribed products.

For special occasion dresses, minor alterations may sometimes be needed for the best personal fit. Such alterations are the customer’s responsibility unless otherwise required by applicable law.

6. Pricing, Currency, Taxes, Customs Duties, and Additional Charges

All prices are displayed on our website in the currency shown at checkout.

We reserve the right to change product prices, promotions, discounts, shipping fees, and product availability at any time without prior notice. Price changes will not affect orders that have already been accepted, except where there has been an obvious pricing, technical, or system error.

Depending on your delivery location, your order may be subject to additional charges, including but not limited to:

Sales tax;
VAT;
Customs duties;
Import taxes;
Brokerage fees;
Customs clearance fees;
Carrier handling fees;
Storage fees;
Local delivery fees;
Other government-imposed or carrier-imposed charges.

Unless expressly stated at checkout, these additional taxes, customs duties, import costs, brokerage fees, clearance fees, local charges, and any other related costs are not included in the product price or shipping fee and are the sole responsibility of the customer.

MWD does not control customs authorities, import rules, tax rates, duty thresholds, customs processing times, customs decisions, carrier clearance procedures, or additional charges imposed by the destination country, local authorities, postal services, couriers, or logistics companies.

Customers are responsible for checking their country’s import rules, customs duties, tax requirements, delivery restrictions, and any applicable local charges before placing an order.

If a customer refuses or fails to pay customs duties, import taxes, clearance fees, local charges, or any other required cost, and the package is delayed, returned, abandoned, destroyed, confiscated, or otherwise affected, the customer may be responsible for all resulting costs, including original shipping fees, return shipping fees, customs charges, storage fees, handling fees, courier charges, and loss of product value, where permitted by law.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

7. Payment

We accept the payment methods displayed at checkout. Payments may be processed by secure third-party payment providers.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method;
The payment information you provide is accurate and complete;
You authorize MWD, Novella Muse LLC, and our payment processors to charge the total amount shown at checkout, including product price, shipping fees, taxes, and any other applicable charges.

We do not store full payment card details on our own systems. Payment processing is handled by secure third-party payment providers according to their own terms, security standards, and privacy practices.

If your payment is declined, flagged, reversed, disputed, or suspected to be fraudulent, we may cancel or hold your order.

8. Order Acceptance and Cancellation

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request; it does not always mean the order has been fully accepted, processed, or shipped.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Product unavailability;
Pricing or product information errors;
Suspected fraud or unauthorized payment;
Shipping restrictions;
Incorrect customer information;
Abuse of promotions or discount codes;
Violation of these Terms;
Any other lawful reason.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item, subject to applicable law.

Customers may request cancellation before an order is processed, packed, shipped, altered, reserved, or otherwise prepared. Once an order has been processed or shipped, cancellation may no longer be possible and the Refund/Return Policy will apply.

Where mandatory law provides a cancellation or withdrawal right, that right remains unaffected.

9. Shipping, Fulfillment, Carriers, and Delivery Responsibility

Orders placed through www.myworldofdresses.com may be prepared, packed, and shipped from our showroom, warehouse, fulfillment address, suppliers, logistics partners, or other locations used by MWD for order fulfillment.

Our Bahçeşehir Showroom & Warehouse / Fulfillment Address is:

Tahtakale Mah. Fırat 1 Cad. TOKİ Sitesi A ve B Blok No: 2-1 / Kapı: 7, Avcılar, Istanbul, Türkiye

MWD may use any shipping carrier, postal service, courier company, freight provider, or logistics partner selected by us for order fulfillment. This may include DHL, EMS, Turkish Post / PTT, UPS, FedEx, local postal services, international courier companies, regional delivery providers, or other logistics partners.

Unless MWD makes a specific written promise before or at the time of purchase, customers do not have the right to choose, require, or demand a specific shipping company. MWD reserves the right to select, change, or replace the shipping carrier at its discretion based on destination, service availability, delivery performance, cost, package size, customs requirements, operational needs, or other reasonable business reasons.

Shipping times, delivery estimates, available delivery regions, shipping methods, and shipping fees may be displayed at checkout, on product pages, in customer communications, or in our Shipping Policy.

Delivery times are estimates only and are not guaranteed unless MWD expressly confirms a guaranteed delivery date in writing.

Shipping and delivery may be delayed or affected by events outside MWD’s reasonable control, including but not limited to:

Customs inspections;
Import procedures;
Carrier delays;
Postal delays;
Incorrect or incomplete address details;
Failed delivery attempts;
Remote delivery locations;
Weather conditions;
Public holidays;
Security checks;
Payment or fraud verification;
Local delivery restrictions;
Strikes, labor disputes, or logistics disruptions;
High-volume shopping periods;
Force majeure events;
Any other event outside MWD’s reasonable control.

MWD cannot control logistics companies, postal services, customs authorities, local delivery providers, or third-party carriers after the order has been handed over for shipment. To the fullest extent permitted by applicable law, MWD is not responsible for carrier delays, customs delays, postal delays, tracking system errors, delivery disruptions, failed delivery attempts, or delivery problems caused by logistics providers, customs authorities, local postal systems, or circumstances outside our reasonable control.

However, where applicable law requires MWD to provide a remedy for a lost, damaged, defective, incorrect, or undelivered item, MWD will comply with those mandatory legal obligations.

Customers must provide complete, accurate, and deliverable shipping information at checkout, including full recipient name, street address, apartment or unit number where applicable, city, region, postal code, country, valid phone number, email address, and any additional delivery details required by the carrier or destination country.

MWD is not responsible for delivery failure, delay, return-to-sender, loss, misdelivery, or additional fees caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If a package is returned to MWD because of an incorrect address, incomplete address, failed delivery attempt, refusal to accept delivery, non-payment of customs charges, failure to provide customs information, or non-collection from the carrier or pickup point, the customer may be responsible for original shipping fees, return shipping fees, customs fees, storage fees, handling fees, courier charges, re-shipping fees, and any other related costs, where permitted by law.

Where permitted by law, these amounts may be deducted from any refund.

Customers should not send returns to our showroom, warehouse, registered company address, fulfillment address, or any other address unless MWD has provided written return authorization and return instructions.

10. Returns, Exchanges, Refunds, and Withdrawal Rights

Returns, exchanges, refunds, cancellations, and withdrawal rights are governed by our Return & Refund Policy, which forms part of these Terms.

MWD sells occasion dresses, evening dresses, prom dresses, graduation dresses, formalwear, and special event dresses. These products are delicate, value-sensitive, and intended for special occasions. Because of the nature of occasionwear, returns are subject to strict conditions to protect product quality, hygiene, authenticity, and resale condition.

For voluntary store returns, size-related return requests, change-of-mind requests, and visible delivery issues, customers must contact MWD by email or WhatsApp within 24 hours following delivery of the order, unless a longer period is required by applicable law.

Return requests must be sent to:

Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

The customer must include the order number, full name, delivery date, reason for the request, and clear photos or videos where relevant.

Customers must not send any item back without receiving written return authorization and return instructions from MWD. Unauthorized returns may be refused, delayed, or returned to the customer at the customer’s expense where permitted by law.

To be eligible for return, the item must generally be:

Approved for return by MWD in writing;
Unworn;
Unused;
Unwashed;
Unaltered;
Undamaged;
Free from perfume, deodorant, makeup, foundation, body lotion, smoke, food, drink, pet hair, stains, odors, or any sign of wear;
Returned with all original tags, labels, ribbons, packaging, garment bags, accessories, hygiene seals, security ribbons, anti-wear tags, and protective materials intact;
Returned in the same condition as received;
Packed safely and securely;
Shipped only to the return address provided by MWD in the written return authorization.

Trying on a dress for size is not the same as wearing it to an event. Items that show any sign of event use, extended wear, alteration, perfume, deodorant, makeup, body lotion, smoke, food, drink, pet hair, odor, damage, missing tags, removed security ribbons, removed anti-wear tags, or loss of resale condition may be refused, partially refunded, or returned to the customer where permitted by law.

The following items cannot be returned or exchanged unless they are faulty, defective, or incorrectly supplied:

Items worn, used, washed, altered, damaged, stained, scented, or missing tags;
Items showing signs of event use, photography use, party use, performance use, ceremony use, or extended wear;
Items with makeup, deodorant, perfume, body lotion, smoke, food, drink, pet hair, odor marks, or stains;
Items with pulled threads, snags, fabric damage, missing embellishments, damaged zippers, damaged seams, damaged straps, torn lining, or broken closures caused by handling or use;
Custom-made items;
Made-to-measure items;
Personalized items;
Altered or tailored items;
Special-order items prepared according to customer request;
Final-sale items;
Sample-sale items;
Clearance items marked as non-returnable;
Items returned without written authorization;
Items returned outside the permitted return period;
Items not returned in original condition;
Items damaged by the customer, third-party tailoring, improper care, misuse, incorrect washing, incorrect steaming, or incorrect ironing.

Unless the return is required because of an error by MWD, a defective product, an incorrect item, or another matter for which MWD is legally responsible, return shipping costs are the customer’s responsibility where permitted by law.

This may include:

Return shipping fees;
International return shipping costs;
Customs duties;
Import taxes;
Export charges;
Brokerage fees;
Handling fees;
Courier charges;
Insurance costs;
Any other cost related to returning the item.

MWD does not provide free return shipping unless expressly agreed in writing or required by applicable law.

Original shipping fees are non-refundable unless otherwise required by law or unless the return is due to an error for which MWD is responsible.

If a returned package creates customs charges, tax charges, storage fees, delivery fees, or any other cost for MWD because of customer error, unauthorized return, wrong return method, incorrect declaration, refusal of delivery, non-collection, or failure to follow instructions, these amounts may be deducted from the refund where permitted by law.

All returned items are inspected after arrival. MWD reserves the right to refuse a refund, reduce a refund, or return the item to the customer if the item does not meet the return conditions stated in these Terms or in our Return & Refund Policy, except where mandatory law requires otherwise.

If a return is approved and the item passes inspection, MWD will issue the eligible refund to the original payment method, unless another method is required or permitted by law. Refund processing times may vary depending on the payment provider, bank, card issuer, or payment method.

The refund amount may exclude or be reduced by original shipping fees, return shipping fees, customs duties, import taxes, brokerage fees, non-refundable payment processing charges where permitted by law, discounts, promotional adjustments, gift card adjustments, costs caused by customer error, failed delivery, non-collection, refusal of delivery, incorrect address, or any reduction for damage, missing parts, use, wear, odor, stains, removed tags, removed security protections, or loss of resale value where permitted by law.

Nothing in these Terms limits any mandatory consumer rights. Depending on the customer’s country or region, the customer may have legal rights to cancel an online purchase, return eligible goods, receive a refund, or obtain a remedy for faulty, defective, damaged, incorrectly supplied, or misdescribed products.

11. Damaged, Faulty, Incorrect, Missing, Lost, or Delayed Items

Customers must inspect their order immediately upon delivery.

If an item arrives damaged, faulty, incorrect, incomplete, materially different from the product description, or if there is a visible delivery issue, the customer must contact MWD within 24 hours following delivery through:

Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

The customer must provide:

Order number;
Full name;
Delivery date;
Tracking number, where applicable;
Clear explanation of the issue;
Photos or videos of the product;
Photos of the packaging and shipping label;
Photos of the product tags, labels, security ribbons, hygiene seals, anti-wear tags, and protective materials where relevant.

Failure to report visible damage, incorrect items, missing items, or delivery-related issues within 24 hours may make it difficult or impossible for MWD to investigate the claim with the carrier, warehouse, supplier, or fulfillment process.

Where MWD confirms that the item is defective, damaged, incorrect, incomplete, or materially different from the product description due to an issue for which MWD is responsible, MWD will provide an appropriate solution in accordance with applicable law. This may include repair, replacement, refund, partial refund, store credit where permitted, or another reasonable remedy.

Damage caused by normal wear and tear, misuse, improper care, incorrect washing, incorrect steaming or ironing, third-party alterations, forced zipping, snagging, pulling, accidental damage, event use, customer handling, or use inconsistent with the product’s intended purpose is not considered a product defect.

If a shipment appears lost, delayed, damaged, or misdelivered, the customer should contact MWD as soon as possible. MWD may contact the carrier and request an investigation. Carrier investigations may take time and are subject to the carrier’s own procedures.

MWD cannot control logistics companies, postal services, customs authorities, local delivery providers, or carrier investigation timelines. To the fullest extent permitted by law, MWD is not responsible for delays, failed delivery attempts, customs delays, postal delays, tracking delays, misrouting, or other delivery problems caused by carriers, logistics companies, customs authorities, local authorities, or circumstances outside MWD’s reasonable control.

If a package is confirmed lost or damaged due to the carrier or a fulfillment issue, MWD will provide an appropriate solution in accordance with applicable law and carrier investigation results.

MWD is not responsible for packages marked as delivered by the carrier where the customer claims non-receipt, unless applicable law requires otherwise. Customers should check with household members, neighbors, building management, reception, local post office, delivery point, or the carrier before contacting MWD.

12. Product Care

Customers are responsible for following all product care instructions provided with the item, on the product label, or on the product page.

Special occasion dresses may include delicate fabrics, embellishments, lace, beading, satin, tulle, organza, mesh, sequins, embroidery, structured bodices, corset details, or other sensitive materials. These items must be handled with care.

MWD is not responsible for damage caused by:

Incorrect washing or cleaning;
Machine washing where not recommended;
Harsh detergents or chemicals;
Incorrect ironing or steaming;
Pulling, snagging, or tearing delicate fabrics;
Improper storage;
Unauthorized alterations;
Use inconsistent with the product’s intended purpose.

13. Promotions, Discount Codes, and Gift Cards

From time to time, MWD may offer promotions, discounts, coupon codes, gift cards, or special offers.

Promotions are subject to the specific terms stated at the time of the offer and may be changed, suspended, or withdrawn at any time.

Unless expressly stated otherwise:

Discount codes cannot be combined;
Discount codes cannot be applied after an order is placed;
Promotions have no cash value;
Promotions may be limited by product, collection, country, customer group, order value, or time period;
MWD may cancel discounts used fraudulently, incorrectly, or in violation of the promotion terms.

Gift cards, where offered, are subject to applicable law and any additional terms displayed at purchase.

14. Customer Accounts

You may be able to create a customer account on our website. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

You agree to provide accurate and updated information. MWD is not responsible for losses caused by inaccurate account details or unauthorized account access resulting from your failure to protect your login credentials.

We may suspend or terminate accounts that violate these Terms, are used fraudulently, or create security or operational risks.

15. Customer Relations and Complaints

For customer service, order support, return inquiries, product questions, or complaints, you may contact us through:

Customer Relations Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

When submitting a complaint or customer service request, please include your order number, full name, contact information, and a clear explanation of the issue.

We aim to respond to customer inquiries within a reasonable time during business days. Response times may vary depending on time zone differences, weekends, holidays, order volume, and the nature of the request.

We encourage customers to contact us first so we can try to resolve issues fairly and efficiently before any formal dispute process is started.

16. Reviews, Comments, Photos, and User Content

If you submit reviews, comments, photos, videos, feedback, testimonials, messages, or other content to MWD, you confirm that:

The content is accurate and lawful;
You own or have permission to use the content;
The content does not infringe any third-party rights;
The content is not abusive, defamatory, obscene, discriminatory, misleading, fraudulent, or harmful.

By submitting content, you grant MWD and Novella Muse LLC a worldwide, royalty-free, non-exclusive right to use, reproduce, display, edit, publish, translate, and share that content for store, marketing, advertising, social media, and promotional purposes, unless prohibited by applicable law.

We may remove or refuse user content at our discretion.

17. Intellectual Property

All content on our website, including but not limited to images, product photos, videos, text, graphics, logos, brand names, designs, icons, layout, website structure, product descriptions, and visual content, is owned by or licensed to MWD and/or Novella Muse LLC and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, scrape, download, or commercially exploit any website content without our prior written permission.

You may use our website only for personal, non-commercial shopping purposes.

18. Third-Party Tools, Links, and Services

Our website may include third-party tools, payment providers, shipping providers, apps, analytics tools, social media links, or external websites.

We are not responsible for third-party websites, services, policies, content, security practices, or actions. Your use of third-party services may be governed by their own terms and privacy policies.

Accessing third-party links is at your own risk.

19. Privacy and Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, creating an account, placing an order, subscribing to marketing, or contacting us, you acknowledge that we may collect, use, process, store, and share personal information as described in our Privacy Policy and as permitted by applicable law.

Please review our Privacy Policy carefully before using the website.

20. Marketing Communications

If you subscribe to our newsletter, SMS updates, WhatsApp updates, promotional emails, or other marketing communications, you consent to receiving marketing messages from MWD.

You may unsubscribe at any time by following the unsubscribe instructions in the message or by contacting us at hello@myworldofdresses.com.

Transactional messages related to your order, shipping, payment, customer service, account, or legal notices are not considered marketing and may still be sent where necessary.

21. Prohibited Uses

You may not use our website, services, or products:

For any unlawful purpose;
To solicit others to perform unlawful acts;
To violate any applicable law, rule, or regulation;
To infringe our intellectual property rights or the rights of others;
To harass, abuse, insult, harm, defame, discriminate, intimidate, or mislead others;
To submit false or misleading information;
To upload or transmit viruses, malware, or harmful code;
To collect or track personal information of others without permission;
To spam, phish, pharm, pretext, crawl, scrape, or engage in similar conduct;
To interfere with website security, payment processing, or store operations;
To abuse returns, chargebacks, promotions, or customer service processes.

We reserve the right to terminate your use of the website or services for violating any prohibited use.

22. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.

We reserve the right to correct errors, update information, cancel orders, or change details at any time, including after an order has been submitted, where permitted by law.

If an order is cancelled due to an error and payment has already been made, we will refund the amount paid for the cancelled item.

23. Website Availability

We aim to provide a reliable and secure online shopping experience. However, we do not guarantee that our website will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.

We may suspend, restrict, update, modify, or discontinue any part of the website at any time for maintenance, security, technical, business, or legal reasons.

MWD and Novella Muse LLC are not liable for website downtime, technical issues, data loss, service interruptions, or access limitations, except where liability cannot be excluded under applicable law.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

The website will meet your expectations;
The website will be uninterrupted, timely, secure, or error-free;
Product images will display exactly the same on every device;
Any minor variation in color, texture, measurement, or appearance will be completely eliminated;
Any product will fit every individual body shape without alteration.

Nothing in these Terms excludes or limits any mandatory legal warranty, consumer guarantee, statutory right, or remedy that cannot be excluded under applicable law.

25. Limitation of Liability

To the fullest extent permitted by applicable law, MWD, Novella Muse LLC, its owners, directors, employees, contractors, suppliers, service providers, affiliates, and partners will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, loss of opportunity, or reputational harm.

Our total liability for any claim relating to an order will not exceed the amount paid by you for the product giving rise to the claim, except where applicable law requires otherwise.

Nothing in these Terms limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, mandatory consumer rights, or any liability that cannot legally be limited or excluded.

26. Indemnification

You agree to indemnify and hold harmless MWD, Novella Muse LLC, its owners, directors, employees, contractors, suppliers, service providers, affiliates, and partners from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising from:

Your breach of these Terms;
Your misuse of our website or services;
Your violation of any law or third-party right;
Your fraudulent, abusive, or unauthorized activity;
Content or information you submit to us.

This section applies to the fullest extent permitted by applicable law.

27. Force Majeure and Events Outside Our Control

MWD and Novella Muse LLC will not be responsible for delay, failure, non-performance, shipping disruption, delivery delay, customs delay, carrier delay, or other issue caused by events outside our reasonable control, including but not limited to:

Natural disasters;
Fire, flood, earthquake, storm, or extreme weather;
War, terrorism, civil unrest, sanctions, or government action;
Epidemics, pandemics, or public health restrictions;
Labor disputes or strikes;
Carrier delays or logistics disruptions;
Postal delays;
Customs inspections or customs delays;
Import restrictions or customs decisions;
Power outages, internet failures, or cyber incidents;
Supplier shortages;
Transportation disruptions;
Local delivery restrictions;
Actions or omissions of logistics companies, postal services, customs authorities, local authorities, or third-party service providers;
Any other event beyond our reasonable control.

Where such an event affects an order, MWD will make reasonable efforts to contact the customer and provide an appropriate solution in accordance with applicable law.

Nothing in this section limits any mandatory consumer protection rights or legal remedies that cannot be excluded under applicable law.

28. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New Mexico, United States, without prejudice to any mandatory consumer protection laws that may apply in the customer’s country or region of residence.

Before starting any formal dispute, you agree to contact us first at:

hello@myworldofdresses.com

We will try to resolve the matter in good faith through customer service.

Where permitted by law, disputes will be subject to the competent courts and authorities of New Mexico, United States.

If you are a consumer, nothing in this section limits any mandatory right you may have to bring a claim before consumer protection authorities, consumer arbitration bodies, courts, or other legally authorized bodies in your country or region of residence.

29. Changes to These Terms

We may update, revise, or replace these Terms from time to time to reflect changes in our business, website, products, services, legal obligations, or operational practices.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are published means that you accept the updated Terms.

You should review these Terms regularly.

30. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed if necessary. The remaining provisions will remain valid and enforceable.

31. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund/Return Policy, and any other policies published on our website, form the entire agreement between you and MWD regarding your use of our website and purchase of our products.

Any failure by MWD or Novella Muse LLC to enforce a provision of these Terms does not constitute a waiver of that provision.

32. Contact Information

For questions about these Terms, your order, returns, shipping, products, or customer support, please contact us:

MWD – My World of Dresses
Owned and operated by: Novella Muse LLC
Website: www.myworldofdresses.com
Customer Relations Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

Registered Company Address:
1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States

Bahçeşehir Showroom & Warehouse / Fulfillment Address:
Tahtakale Mah. Fırat 1 Cad. TOKİ Sitesi A ve B Blok No: 2-1 / Kapı: 7, Avcılar, Istanbul, Türkiye

We aim to respond to customer inquiries within a reasonable time during business days.