Shipping policy

Last Updated: July 6, 2026

This Shipping Policy applies to purchases made through www.myworldofdresses.com, operated under the brand MWD – My World of Dresses.

By placing an order with MWD, you agree to this Shipping Policy, together with our Terms of Service, Return & Refund Policy, Privacy Policy, and any other policies published on our website.

1. Store and Fulfillment Information

MWD – My World of Dresses is owned and operated by:

Business / Legal Name: Novella Muse LLC
Website: www.myworldofdresses.com
Customer Relations Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

Bahçeşehir Showroom & Warehouse / Fulfillment Address:
Tahtakale Mah. Fırat 1 Cad. TOKİ Sitesi A ve B Blok No: 2-1 / Kapı: 7, Avcılar, Istanbul, Türkiye

Orders placed through our website may be prepared, packed, and shipped from our showroom, warehouse, fulfillment location, suppliers, logistics partners, or other locations used by MWD for order fulfillment.

2. Shipping Carriers

MWD may use any shipping carrier, postal service, courier company, freight provider, or logistics partner that we choose for order fulfillment.

This may include, but is not limited to:

  1. DHL;

  2. EMS;

  3. Turkish Post / PTT;

  4. UPS;

  5. FedEx;

  6. Local postal services;

  7. International courier companies;

  8. Regional delivery providers;

  9. Other logistics partners selected by MWD.

Unless MWD makes a specific written promise before or at the time of purchase, the customer does not have the right to choose or demand a specific shipping company.

MWD reserves the right to select, change, or replace the shipping carrier at its discretion based on destination, service availability, delivery performance, cost, product type, package size, customs requirements, operational needs, or other reasonable business reasons.

3. Shipping Destinations

MWD may ship to selected countries and regions depending on carrier availability, customs conditions, legal restrictions, delivery feasibility, and operational capacity.

We reserve the right to refuse, cancel, or limit orders to certain destinations if:

  1. Shipping is unavailable or restricted;

  2. Customs rules prevent delivery;

  3. Delivery risk is high;

  4. The address is incomplete, incorrect, remote, or undeliverable;

  5. The carrier does not serve the destination;

  6. Local laws or import rules restrict the product;

  7. Fraud or payment risk is detected;

  8. Any other reasonable business or legal concern exists.

If an order cannot be shipped after payment has been made, MWD will contact the customer and provide an appropriate solution, such as cancellation and refund, where applicable.

4. Processing Time

Order processing time means the time needed to prepare, inspect, pack, label, and hand the order to the shipping carrier.

Processing times may vary depending on:

  1. Product availability;

  2. Order volume;

  3. Payment verification;

  4. Address verification;

  5. Fraud prevention checks;

  6. Product inspection;

  7. Packaging requirements;

  8. Public holidays;

  9. Weekends;

  10. Operational or warehouse conditions.

Processing time is separate from shipping transit time.

If a product page, checkout page, or customer service message provides an estimated processing time, this estimate is not a guaranteed delivery date unless MWD expressly confirms it in writing.

5. Delivery Time and Estimates

Delivery times shown on our website, checkout page, product pages, emails, messages, or carrier tracking pages are estimates only.

Delivery estimates are not guaranteed unless MWD expressly states in writing that a specific delivery date is guaranteed.

Shipping and delivery may be delayed due to:

  1. Customs inspections;

  2. Import procedures;

  3. Carrier delays;

  4. Postal delays;

  5. Incorrect or incomplete address details;

  6. Failed delivery attempts;

  7. Remote delivery locations;

  8. Weather conditions;

  9. Public holidays;

  10. Security checks;

  11. Payment or fraud verification;

  12. Local delivery restrictions;

  13. Strikes, labor disputes, or logistics disruptions;

  14. High-volume shopping periods;

  15. Force majeure events;

  16. Any event outside MWD’s reasonable control.

MWD is not responsible for carrier delays, customs delays, postal delays, or delays caused by circumstances outside our reasonable control.

6. Shipping Fees

Shipping fees, where applicable, are shown at checkout or communicated before order confirmation.

Shipping fees may vary depending on:

  1. Destination country;

  2. Delivery region;

  3. Carrier;

  4. Package weight;

  5. Package size;

  6. Product type;

  7. Shipping method;

  8. Promotions;

  9. Operational costs;

  10. Customs or documentation requirements.

Shipping fees are generally non-refundable unless otherwise required by applicable law or unless the order is cancelled before shipment due to an issue for which MWD is responsible.

If a customer requests a change of delivery address, delivery method, or shipping service after placing an order, additional fees may apply.

7. Customs Duties, Import Taxes, and Local Charges

For international orders, the customer is responsible for all customs duties, import taxes, VAT, sales tax, brokerage fees, clearance fees, storage fees, handling fees, and any other charges imposed by the destination country, customs authority, carrier, courier, postal service, or local authority.

These charges are not included in the product price or shipping fee unless expressly stated at checkout.

MWD does not control and is not responsible for:

  1. Customs duties;

  2. Import taxes;

  3. VAT or sales tax charged by the destination country;

  4. Customs clearance fees;

  5. Brokerage fees;

  6. Carrier handling fees;

  7. Local delivery charges;

  8. Storage fees;

  9. Customs inspection delays;

  10. Any other charge imposed after shipment.

Customers are responsible for checking their country’s import rules, tax rules, customs limits, duty thresholds, and delivery requirements before placing an order.

If a customer refuses to pay customs duties, import taxes, clearance fees, or local charges, and the package is delayed, returned, abandoned, destroyed, or confiscated, the customer may be responsible for any resulting costs, including original shipping fees, return shipping fees, customs fees, storage fees, handling fees, and any loss of product value, where permitted by law.

8. Customs Clearance

International shipments may be subject to customs inspection and clearance procedures in the destination country.

Customs clearance is controlled by the destination country’s authorities and/or the shipping carrier. MWD cannot guarantee customs clearance times and cannot control customs decisions.

Customers may be required to provide additional information, identification, tax number, import documentation, payment confirmation, or other details requested by customs or the carrier.

Failure to provide requested information may result in delay, return, abandonment, destruction, or confiscation of the package. MWD is not responsible for such consequences where they result from the customer’s failure to cooperate with customs or the carrier.

9. Shipping Address Responsibility

Customers must provide complete, accurate, and deliverable shipping information at checkout.

The customer is responsible for ensuring that the shipping address includes:

  1. Full recipient name;

  2. Complete street address;

  3. Apartment, suite, building, or unit number where applicable;

  4. City;

  5. State, province, or region where applicable;

  6. Postal or ZIP code;

  7. Country;

  8. Valid phone number;

  9. Email address;

  10. Any additional delivery details required by the destination country or carrier.

MWD is not responsible for delay, failed delivery, return-to-sender, loss, or additional fees caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

If the customer provides incorrect shipping information and the order has already been shipped, MWD may not be able to change the delivery address or stop the shipment.

Any costs caused by incorrect address information may be the customer’s responsibility where permitted by law.

10. Tracking Information

When tracking information is available, MWD will provide the tracking number or tracking link through email, SMS, WhatsApp, customer account, or another available communication method.

Tracking updates are controlled by the carrier. MWD is not responsible for delays, missing scans, incorrect tracking updates, or carrier system errors.

Some international shipments may show limited tracking updates depending on the destination country, local postal system, customs process, or carrier network.

11. Failed Delivery, Refused Delivery, and Non-Collection

If delivery fails because of the customer’s action or inaction, the customer may be responsible for all related costs where permitted by law.

This includes situations where:

  1. The customer provides an incorrect or incomplete address;

  2. The customer is unavailable for delivery;

  3. The customer does not respond to carrier contact attempts;

  4. The customer refuses delivery;

  5. The customer does not collect the package from the carrier or pickup point;

  6. The customer refuses to pay customs duties, import taxes, or clearance fees;

  7. The customer fails to provide requested customs information;

  8. The package is returned to sender because of customer-related reasons.

In these cases, the customer may be responsible for:

  1. Original shipping fees;

  2. Return shipping fees;

  3. Re-shipping fees;

  4. Customs duties;

  5. Import taxes;

  6. Brokerage fees;

  7. Storage fees;

  8. Carrier handling fees;

  9. Any additional cost caused by the failed delivery, refused delivery, or non-collection.

Where permitted by law, these amounts may be deducted from any refund.

12. Lost, Delayed, or Damaged Shipments

If a shipment appears lost, delayed, damaged, or misdelivered, the customer must contact MWD as soon as possible through:

Email: hello@myworldofdresses.com
WhatsApp: +90 543 737 54 34

Please include:

  1. Order number;

  2. Full name;

  3. Shipping address;

  4. Tracking number;

  5. Description of the issue;

  6. Photos of damaged packaging or product, where applicable.

MWD may contact the carrier and request an investigation. Carrier investigations may take time and are subject to the carrier’s procedures.

If a package is confirmed lost or damaged due to the carrier or a fulfillment issue, MWD will provide an appropriate solution in accordance with applicable law and carrier investigation results.

MWD is not responsible for packages marked as delivered by the carrier where the customer claims non-receipt, unless applicable law requires otherwise. In such cases, customers should check with household members, neighbors, building management, reception, local post office, delivery point, or the carrier.

13. Package Inspection Upon Delivery

Customers should inspect the package immediately upon delivery.

If the package appears damaged, opened, tampered with, wet, torn, crushed, or suspicious, the customer should take photos or videos before opening it.

Any visible delivery damage, missing item, incorrect item, or product issue should be reported to MWD within 24 hours following delivery through:

Email: hello@myworldofdresses.com
WhatsApp: +90 543 737 54 34

Failure to report visible delivery issues promptly may make it difficult or impossible for MWD to investigate the issue with the carrier, warehouse, or fulfillment process.

14. Split Shipments

MWD may ship items from the same order separately when necessary.

Split shipments may occur due to:

  1. Product availability;

  2. Different warehouse or fulfillment locations;

  3. Packaging requirements;

  4. Carrier limitations;

  5. Customs or documentation requirements;

  6. Operational reasons.

If your order is shipped in more than one package, you may receive separate tracking numbers.

15. Delivery to Third Parties or Shared Addresses

If the customer chooses to ship an order to a hotel, workplace, reception desk, mailroom, freight forwarder, parcel locker, pickup point, third-party address, or shared residence, delivery to that location may be considered completed once the carrier confirms delivery to the address or authorized receiving point.

MWD is not responsible for loss, theft, misplacement, refusal, or delay after delivery to the address or third-party receiving point has been completed by the carrier, unless applicable law requires otherwise.

Customers using freight forwarders, forwarding addresses, or third-party reshipping services do so at their own risk.

16. Delivery Refusal by Carrier or Customs

A carrier, customs authority, postal service, or local authority may refuse, delay, return, inspect, hold, abandon, destroy, or confiscate a package for reasons outside MWD’s control.

Such reasons may include:

  1. Import restrictions;

  2. Incorrect or incomplete documentation;

  3. Unpaid duties or taxes;

  4. Customs rules;

  5. Local regulations;

  6. Security checks;

  7. Failure by the customer to provide required information;

  8. Carrier service limitations;

  9. Remote or restricted delivery areas.

MWD is not responsible for actions taken by customs authorities, carriers, postal services, or local authorities outside our reasonable control.

17. Pre-Orders, Backorders, and Special Availability Items

If MWD offers pre-order, backorder, reserved, or special availability items, the estimated shipping date may be longer than standard processing times.

Estimated dates for such items are not guaranteed unless expressly stated in writing by MWD.

If there is a significant delay, MWD may contact the customer with available options, such as continuing to wait, choosing another item, or cancelling the order where applicable.

18. Force Majeure

MWD is not responsible for shipping or delivery delays caused by events outside our reasonable control, including but not limited to:

  1. Natural disasters;

  2. Fire, flood, earthquake, storm, or extreme weather;

  3. War, terrorism, civil unrest, sanctions, or government action;

  4. Epidemics, pandemics, or public health restrictions;

  5. Labor disputes or strikes;

  6. Carrier delays or logistics disruptions;

  7. Customs delays;

  8. Power outages, internet failures, or cyber incidents;

  9. Supplier shortages;

  10. Transportation disruptions;

  11. Any other event beyond our reasonable control.

Where such an event affects your order, we will make reasonable efforts to contact you and provide an appropriate solution in accordance with applicable law.

19. Changes to This Shipping Policy

MWD may update or change this Shipping Policy from time to time.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website or placement of an order after changes are published means that you accept the updated Shipping Policy.

20. Contact Information

For shipping questions, tracking support, delivery problems, customs questions, or order assistance, please contact:

MWD – My World of Dresses
Website: www.myworldofdresses.com
Customer Relations Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

Bahçeşehir Showroom & Warehouse / Fulfillment Address:
Tahtakale Mah. Fırat 1 Cad. TOKİ Sitesi A ve B Blok No: 2-1 / Kapı: 7, Avcılar, Istanbul, Türkiye