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Last Updated: July 6, 2026

This Return & Refund Policy applies to purchases made through www.myworldofdresses.com, owned and operated by Novella Muse LLC under the brand MWD – My World of Dresses.

MWD sells occasion dresses, evening dresses, prom dresses, graduation dresses, formalwear, and special event dresses. These products are delicate, value-sensitive, and intended for special occasions. Because of the nature of occasionwear, returns must be handled under strict conditions to protect product quality, hygiene, authenticity, and resale condition.

By placing an order with MWD, you agree to this Return & Refund Policy, together with our Terms of Service, Shipping Policy, Privacy Policy, and any other policies published on our website.

1. Customer Relations Contact

For all return, refund, exchange, cancellation, damaged item, incorrect item, or order-related requests, customers must contact MWD through one of the official customer relations channels below:

Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

Please include your order number, full name, delivery date, reason for the request, and clear photos or videos where relevant.

2. Important Notice About Occasion Dresses

MWD products are special occasion garments. These items may lose significant resale value if they are worn, used, altered, scented, stained, damaged, or returned without original tags and protective materials.

For this reason, MWD applies strict inspection, authorization, and return-condition rules.

Trying on a dress for size is not the same as wearing it to an event. Items that show any sign of event use, extended wear, alteration, perfume, deodorant, makeup, body lotion, smoke, food, drink, pet hair, odor, damage, missing tags, removed security ribbons, or loss of resale condition may be refused, partially refunded, or returned to the customer where permitted by law.

3. Return Notification Period

For voluntary store returns, size-related return requests, change-of-mind requests, and visible delivery issues, customers must contact MWD by email or WhatsApp within 24 hours following delivery of the order.

Return requests must be sent to:

Email: hello@myworldofdresses.com
WhatsApp: +90 543 737 54 34

If the customer does not contact MWD within 24 hours following delivery, the return request may not be accepted.

This 24-hour notification requirement is necessary because MWD sells delicate occasion dresses that must be inspected quickly after delivery to protect product quality, hygiene standards, stock control, authenticity, and resale condition.

Customers must not send any item back without receiving written return authorization and return instructions from MWD.

Unauthorized returns may be refused, delayed, or returned to the customer at the customer’s expense.

 

4. Statutory Withdrawal Rights for Eligible Online Orders

For customers in countries or regions where a statutory withdrawal right applies to eligible online purchases, the customer may exercise that right within the legally required period.

However, statutory withdrawal rights may not apply, or may be restricted, for certain products where permitted by law, including but not limited to:

  1. Custom-made items;

  2. Made-to-measure items;

  3. Personalized items;

  4. Items altered at the customer’s request;

  5. Special-order items prepared according to the customer’s specific request;

  6. Items supplied with hygiene seals, security ribbons, protective packaging, or tamper-evident tags where removal or opening makes the item unsuitable for return for hygiene, quality, authenticity, or resale reasons, where permitted by law;

  7. Items that have been worn, used, washed, altered, damaged, stained, scented, or handled beyond what is necessary to inspect the nature, characteristics, and fit of the product.

For standard, ready-to-ship products that are legally eligible for withdrawal, the customer must still return the item in accordance with this policy and applicable law.

5. Return Shipping Costs

Unless the return is required because of an error by MWD, a defective product, an incorrect item, or the cost of return shipping belongs to the customer where legally permitted.

This means that, where allowed by law, the customer is responsible for:

  1. Return shipping fees;

  2. International return shipping costs;

  3. Customs duties;

  4. Import taxes;

  5. Export charges;

  6. Brokerage fees;

  7. Handling fees;

  8. Courier charges;

  9. Insurance costs;

  10. Any other cost related to returning the item.

MWD does not provide free return shipping unless expressly agreed in writing or required by applicable law.

For EU customers exercising a permitted statutory withdrawal right, return postage and packaging costs are the customer’s responsibility where MWD has clearly informed the customer before purchase and where applicable law allows this.

For defective, faulty, damaged, or incorrectly supplied items confirmed to be MWD’s responsibility, return shipping costs will be handled in accordance with applicable law.

Original shipping fees are non-refundable unless otherwise required by law or unless the return is due to an error for which MWD is responsible.

If a returned package creates customs charges, tax charges, storage fees, delivery fees, or any other cost for MWD because of customer error, unauthorized return, wrong return method, incorrect declaration, refusal of delivery, or failure to follow instructions, these amounts may be deducted from the refund where permitted by law.

6. Return Eligibility Conditions

To be eligible for return, the item must be approved by MWD in writing and must meet all of the following conditions:

  1. The return request must be submitted within the applicable return period;

  2. The item must be unworn;

  3. The item must be unused;

  4. The item must be unwashed;

  5. The item must be unaltered;

  6. The item must be undamaged;

  7. The item must be free from perfume, deodorant, makeup, foundation, body lotion, smoke, food, drink, pet hair, stains, odors, or any sign of wear;

  8. All original tags, labels, ribbons, packaging, garment bags, accessories, hygiene seals, security ribbons, anti-wear tags, and protective materials must be intact and returned with the item;

  9. Any security ribbon, return tag, hygiene seal, or anti-wear tag must remain fully attached and untampered with;

  10. The item must be returned in the same condition as received;

  11. The item must be packed safely and securely;

  12. The return must be shipped only to the address provided by MWD in the written return authorization.

MWD reserves the right to reject any return that does not meet these conditions, except where mandatory law requires otherwise.

7. Anti-Wear Tags, Security Ribbons, and Hygiene Protection

MWD may ship occasion dresses with original tags, protective packaging, hygiene seals, security ribbons, anti-wear tags, or other tamper-evident materials.

These protections are used to prevent event-use abuse, preserve product value, and protect future customers.

If any tag, security ribbon, anti-wear tag, hygiene seal, or protective material is removed, broken, altered, reattached, damaged, missing, or tampered with, MWD may refuse the return or reduce the refund where permitted by law.

A dress returned without its original security protections may be considered used or unsuitable for resale.

8. Items That Cannot Be Returned

The following items cannot be returned or exchanged unless they are faulty, defective, incorrectly supplied:

  1. Items worn, used, washed, altered, damaged, stained, scented, or missing tags;

  2. Items showing signs of event use, photography use, party use, performance use, or extended wear;

  3. Items with makeup, deodorant, perfume, body lotion, smoke, food, drink, pet hair, or odor marks;

  4. Items with pulled threads, snags, fabric damage, missing embellishments, damaged zippers, damaged seams, damaged straps, torn lining, or broken closures caused by handling or use;

  5. Custom-made items;

  6. Made-to-measure items;

  7. Personalized items;

  8. Altered or tailored items;

  9. Special-order items prepared according to customer request;

  10. Final-sale items;

  11. Sample-sale items;

  12. Clearance items marked as non-returnable;

  13. Items returned without written authorization;

  14. Items returned outside the permitted return period;

  15. Items not returned in original condition;

  16. Items damaged by the customer, third-party tailoring, improper care, misuse, incorrect washing, incorrect steaming, or incorrect ironing.

Special occasion dresses are delicate products. Minor signs of wear, fragrance, makeup transfer, fabric stress, pulled threads, missing embellishments, broken zippers caused by force, or removed tags may make the item unsuitable for resale. In such cases, MWD may reject the return or reduce the refund where permitted by law.

9. How to Request a Return

To request a return, the customer must follow these steps:

  1. Contact MWD by email or WhatsApp within the applicable return notification period.

  2. Provide the order number, full name, delivery date, and reason for return.

  3. Send clear photos or videos of the product, tags, packaging, security ribbons, hygiene seals, and any issue claimed.

  4. Wait for written approval from MWD.

  5. Follow the return instructions provided by MWD.

  6. Ship the item using the required or approved return method.

  7. Provide the return tracking number to MWD.

A return request is not approved until MWD confirms it in writing.

Customers are strongly advised to use a tracked and insured shipping method. MWD is not responsible for return packages that are lost, delayed, damaged, misdelivered, refused, or held by customs during return shipment, except where mandatory law provides otherwise.

10. Return Address

Customers must not return items to the showroom, warehouse, registered company address, fulfillment address, or any other address without written instructions from MWD.

After your return request is reviewed, MWD will provide the correct return address if the return is approved.

Unauthorized returns, returns sent to the wrong address, or returns sent without prior approval may be refused, delayed, or returned to the customer at the customer’s expense where permitted by law.

11. Inspection of Returned Items

All returned items are inspected after arrival.

MWD reserves the right to refuse a refund, reduce a refund, or return the item to the customer if the item:

  1. Is worn, used, washed, altered, damaged, stained, scented, or incomplete;

  2. Shows signs of event use, photography use, party use, performance use, or extended wear;

  3. Has makeup, deodorant, perfume, smoke, food, drink, pet hair, or odor marks;

  4. Has missing tags, labels, packaging, accessories, garment bags, security ribbons, hygiene seals, anti-wear tags, or protective materials;

  5. Was returned late;

  6. Was returned without authorization;

  7. Was damaged during return shipping because of improper packaging;

  8. Does not match the product originally shipped;

  9. Is not in resaleable condition.

MWD may take photos or videos during inspection as evidence of the returned condition.

If a return is refused after inspection, the customer may be responsible for the cost of shipping the item back to them where permitted by law.

12. Refunds

If a return is approved and the item passes inspection, MWD will issue the eligible refund to the original payment method, unless another method is required or permitted by law.

Refunds are processed after the returned item has been received and inspected, unless mandatory law requires otherwise.

The refund amount may exclude or be reduced by:

  1. Original shipping fees, where permitted by law;

  2. Return shipping fees, where permitted by law;

  3. Customs duties;

  4. Import taxes;

  5. Brokerage fees;

  6. Non-refundable payment processing charges, where permitted by law;

  7. Discounts, promotional amounts, or gift card adjustments;

  8. Costs caused by customer error, failed delivery, non-collection, refusal of delivery, or incorrect address;

  9. Any reduction for damage, missing parts, use, wear, odor, stains, removed tags, or loss of resale value where permitted by law.

Refund processing times may vary depending on the payment provider, bank, card issuer, or payment method.

13. Reduced Refunds for Loss of Value

Because occasion dresses are highly sensitive to use and handling, MWD may reduce the refund where permitted by law if the returned item has lost value due to handling beyond what is necessary to inspect the item.

Examples of handling beyond normal inspection include:

  1. Wearing the dress to an event;

  2. Wearing the dress for a photoshoot, party, performance, ceremony, or celebration;

  3. Removing or tampering with security ribbons, anti-wear tags, or hygiene seals;

  4. Applying perfume, deodorant, body lotion, makeup, or tanning products while trying on the dress;

  5. Damaging the fabric, seams, zipper, lining, embellishments, straps, train, corset, buttons, or closures;

  6. Altering, tailoring, steaming, ironing, cleaning, washing, or repairing the item;

  7. Returning the item with odor, stains, missing tags, missing accessories, or damaged packaging.

If the item has no resale value because of use, damage, odor, stains, missing tags, removed security protections, or hygiene concerns, the refund may be refused where permitted by law.

14. Exchanges

Exchanges are not guaranteed and depend on product availability, return eligibility, inspection approval, and applicable law.

If an exchange is approved, the customer may be responsible for:

  1. Return shipping costs;

  2. New shipping costs;

  3. Price differences;

  4. Customs duties;

  5. Taxes;

  6. Any additional fees related to the exchange.

MWD reserves the right to offer a refund, store credit, replacement, or exchange depending on the circumstances and applicable law.

15. Damaged, Faulty, or Incorrect Items

Customers must inspect their order immediately after delivery.

If an item arrives damaged, faulty, incorrect, incomplete, or materially different from the product description, the customer must contact MWD within 24 hours following delivery through:

Email: hello@myworldofdresses.com
WhatsApp: +90 543 737 54 34

The customer must provide:

  1. Order number;

  2. Full name;

  3. Delivery date;

  4. Clear explanation of the issue;

  5. Photos or videos of the product;

  6. Photos of the packaging and shipping label;

  7. Photos of the product tags, labels, security ribbons, and protective materials.

Failure to report visible damage, incorrect items, missing items, or delivery-related issues within 24 hours may make it difficult or impossible for MWD to investigate the claim with the carrier, warehouse, or fulfillment process.

Where MWD confirms that the item is defective, damaged, incorrect, or incomplete due to an issue for which MWD is responsible, MWD will provide an appropriate solution in accordance with applicable law. This may include repair, replacement, refund, partial refund, store credit where permitted, or another reasonable remedy.

Damage caused by normal wear and tear, misuse, improper care, incorrect washing, incorrect steaming or ironing, third-party alterations, forced zipping, snagging, pulling, accidental damage, event use, or customer handling is not considered a product defect.

16. Incorrect Size Selection

Customers are responsible for reviewing the size chart, product measurements, fit notes, and product description before placing an order.

Sizing may vary depending on silhouette, fabric, cut, and dress structure. A size that fits in one style may not fit exactly the same in another style.

Incorrect size selection is not considered a product defect if the item supplied matches the order and the size information was available before purchase.

Where no mandatory legal right applies, size-related returns are accepted only if MWD approves the return in writing and the item satisfies all return conditions in this policy.

17. Refused Delivery, Failed Delivery, and Non-Collection

If a customer refuses delivery, fails to collect the package, provides an incorrect or incomplete address, refuses to pay customs duties or import taxes, or causes the package to be returned to sender, the customer may be responsible for:

  1. Original shipping fees;

  2. Return shipping fees;

  3. Customs duties;

  4. Import taxes;

  5. Courier charges;

  6. Storage fees;

  7. Handling fees;

  8. Re-shipping fees;

  9. Any other cost caused by the failed delivery or refused package.

Where permitted by law, these costs may be deducted from any refund.

MWD is not responsible for delays, failed delivery, or return-to-sender situations caused by incorrect customer information, non-payment of customs duties, non-collection, or refusal of delivery.

18. Order Cancellations

Customers may request order cancellation by contacting MWD as soon as possible after placing the order.

Cancellation requests must be sent to:

Email: hello@myworldofdresses.com
WhatsApp: +90 543 737 54 34

A cancellation is not guaranteed until confirmed in writing by MWD.

Once an order has been processed, packed, shipped, reserved, altered, prepared, customized, or fulfilled, cancellation may no longer be possible. In that case, the customer must follow this Return & Refund Policy.

Where mandatory law provides a cancellation or withdrawal right, that right remains unaffected.

19. Late or Missing Refunds

If MWD has confirmed that a refund has been issued but the customer has not yet received it, the customer should first check with their bank, card provider, or payment provider.

Refund processing times are controlled partly by banks, card issuers, and payment processors. MWD cannot control bank processing delays after the refund has been issued from our side.

If the refund has not appeared after a reasonable processing period, please contact us at:

hello@myworldofdresses.com

20. Chargebacks and Payment Disputes

Customers are encouraged to contact MWD first at hello@myworldofdresses.com or through WhatsApp at +90 543 737 54 34 so we can review and resolve any issue fairly.

Submitting a chargeback or payment dispute without first contacting us may delay resolution.

MWD reserves the right to provide order records, delivery confirmation, tracking information, customer communications, product photos, inspection photos, policy records, security tag records, and other evidence to payment providers, banks, and dispute-resolution bodies where a chargeback or payment dispute is opened.

Fraudulent, abusive, or false chargebacks may result in refusal of future service, account restrictions, cancellation of future orders, or other remedies permitted by law.

21. Return Abuse and Policy Misuse

MWD reserves the right to refuse service, reject returns, limit future purchases, cancel orders, or restrict accounts where we reasonably believe that a customer is abusing the return process, making repeated unreasonable claims, engaging in fraudulent activity, misusing chargebacks, or violating this policy.

Examples of return abuse may include:

  1. Wearing items and returning them;

  2. Wearing a dress to an event and claiming it was only tried on;

  3. Removing tags and requesting a refund;

  4. Returning damaged, altered, scented, stained, or different items;

  5. Claiming false defects;

  6. Repeatedly refusing delivery;

  7. Repeatedly opening payment disputes without contacting customer service;

  8. Sending unauthorized returns;

  9. Misusing promotional discounts or refunds;

  10. Attempting to return items after event use.

This section applies to the fullest extent permitted by applicable law.

22. Contact Information

For questions about returns, refunds, exchanges, damaged items, incorrect items, or order issues, please contact:

MWD – My World of Dresses
Owned and operated by: Novella Muse LLC
Website: www.myworldofdresses.com
Customer Relations Email: hello@myworldofdresses.com
Phone & WhatsApp: +90 543 737 54 34

Bahçeşehir Showroom & Warehouse / Fulfillment Address:
Tahtakale Mah. Fırat 1 Cad. TOKİ Sitesi A ve B Blok No: 2-1 / Kapı: 7, Avcılar, Istanbul, Türkiye

Please do not send returns to any address unless MWD has provided written return authorization and return instructions.